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I want to thank you for your quick response in getting the part I ordered to me. I received it on Friday 11/05 and installed it the next day. It works just fine and when my wife is happy everyone in this house is happy.

Thanks again,
Loren P.

Installation successfully completed. Thanks for your support and the nice merchandise. We like the new racks better than the originals. Your prices are also more reasonable than the competition, for essentially the same products. Happy to provide an endorsement, if you use them.

Dave

 

CUSTOMER SERVICE:

Appliance Repair Help
Returns, Cancellations & Order changes
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  • Returns, Order Changes & Cancellations:

  • Our Return Policy:

    Most items sold by Top Appliance Parts .com may be returned within 30 days of delivery for refund. Item(s) must be in original condition, and in original packaging.

    Unfortunately certain items we cannot accept returns on, such as:

    • * Any electrical or gas item that has been plugged in or installed.
    • * Any item that is returned more than 30 days after delivery.
    • * Any item that is not in its original condition, is damaged, or is missing parts.
    • * Manuals, books, cleaners, liquids, adhesives, sealants, paint, transmissions, compressors, dryer drums, washer tubs, stove or range tops, thermometers, voltmeters, tape.
    How to process Returns:
    • If you need to return an item please contact our Customer Service Department.

    • Please provide Order Number or PO Number & the Part Number that you will be returning.

    • We will email you back with Return Instructions, and an additional email with the Return Paperwork.

    • Print off the Return Paperwork and include it in the Return Box.

    • TopApplianceParts.com customers are responsible for the shipping and handling costs for returns, so you can ship this part back to us via FedEx, UPS, or USPS whichever you prefer.

    • Please get some form of tracking number so you can track your package to insure it is received by us.

    • Upon receiving your return, parts will be inspected.

    • After inspection we will process your refund for the item amount and automatically apply a credit to your credit card or original method of payment within 7 -10 business days.

    • Please keep in mind that depending on your credit card company, it may take a few days for the credit to post to your account.

    • We are sorry but we are unable to process a refund for the shipping and handling costs unless the return is due to an error that we made.

    Changes to the order:

    In order to serve you in the most efficient way possible, we process your order as soon as it's placed. Therefore, once you place your order by clicking on the submit button, you cannot change your order. If you need to order additional items, simply place another order. If you ordered something mistakenly please contact us as soon as possible, you may do so by calling our customer service department at 1-888-669-8860.

    As long as the order has not been forwarded to our warehouse for processing we can make changes to your order, once your order has been processed we will not be able to make any changes to it.


    Order Cancellation:

    If for some reason you need to cancel your order please contact us as soon as possible, you may do so by calling our customer service department at 1-888-669-8860. You may cancel your order as long as the order has not yet been forwarded to our warehouse for processing. Once your order has been processed we will not be able to cancel your order.


  • Shipping:

  • Shipping rates & methods:

    We have following flat rate shipping methods:
    • FedEx Ground Residential = $10.95
    • Your order will be received within 2-5 business days, weather permitting.
    • FedEx Second Day = $29.95
    • Your order will be received within 2 business days, weather permitting.
      * Please keep in mind that if an order is placed on a Thursday, you will not receive your order until Monday. Also if your order was placed on a Friday, you will not receive your order until Tuesday.

    Bussiness days are Monday-Friday

    Please Note that regardless of the number of shipments it takes to complete your order, you will be charged only ONCE for shipping and handling, for the entire order.


    Shipping to P.O. Boxes:

    TopApplianceParts.Com DOES NOT ship to PO Boxes, if you place an order using a PO Boxes as your Ship To Address your Order will not be Processed.


    Shipping Internationally:

    TopApplianceParts.Com does not currently ship internationally.


  • Payment Methods:

  • Payment options:

    You can pay with your Credit Card or through your PayPal account. We accept following payment methods:

    Credit Cards
    • Visa
    • Master Card
    • American Express
    • Discover
    • PayPal

  • Contact Info, Live Support and Assistance:

  • Email and Messages:

    Send us a message 24/7 on our "Contact Us" page. Typical Response Time one business day.


    LIVE Support (Live Chat):

    If you need immediate assistance click on the banner "LIVE CHAT" when it's shows "online" to chat with one of our representatives. Live Support is available during our normal business hours:
    MONDAY - FRIDAY, 9am - 5pm EST


    Phone number:

    Our Customer Service phone number - (888)-669-8860 MONDAY - FRIDAY, 9am - 5pm EST


    Please NOTE:

    WE APOLOGIZE BUT WE DON'T PROVIDE REPAIR HELP OVER THE PHONE. PLEASE VISIT OUR APPLIANCE REPAIR SECTION, OR REPAIR FORUM

    WE DO NOT SELL PARTS OVER THE COUNTER, ONLY AVAILABLE ONLINE

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